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Your Vendor, Your Risk
Maggie Gloeckle and K Royal
10 pages

We know businesses can’t do it all. But when using vendors to meet your commercial or client needs, make sure you’re aware of the risks at all stages.

Resource Details
Interest Area: Technology, Privacy, and eCommerce
Region: Andorra, Argentina, Brazil, Canada, Chile, Colombia, European Union, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, Mexico, New Zealand, Switzerland, Uruguay, United States
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Smart companies measure results. In an era increasingly driven by metrics, it is essential for law departments to find or develop tools that provide some measure of the value of the work being accomplished. Our law management authorities will explain key performance indicators and benchmarking data for in-house counsel that can be used to measure and track the performance of a law department and how you can apply these tools to the performance of your own department.

Are you still having problems getting your outside counsel to understand what you really mean by cost management, responsiveness and understanding your business? Get an update on the latest practical techniques and suggestions to help improve your in-house relationship with outside counsel from this panel of both outside and in-house counsel as they share their innovative approaches to managing legal relationships.

Presented at ACCA’s Annual Meeting 2000; Program - Selected Topics in Labor/Employment Law

Metrics are important not only to the sales function or the marketing department, but to the legal function of a company too. Such measures for the legal department can help evaluate performance of both the individual lawyer as well as the department, and drive behavior to show the value of the legal function to the broader company. Join with our legal managers who have developed real-world, usable metrics as they share their best practices to effectively measure the performance of staff.

This webcast includes a panel of in-house counsel from small, medium, and large departments sharing strategies used in tracking outside counsel performance.

Employee Performance Documentation Checklist
Jackson Lewis

These are general best practices to follow with respect to employee performance evaluations and disciplinary documents.

Resource Details
Interest Area: Employment and Labor
Source: Resource Library
Region: United States
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Process Improvement in a Nutshell
69 pages

This presentation includes an overview of process improvement methodologies (including Six Sigma and Lean). Outlines framework for a process improvement project and showcases key tools to create a project charter, assess client requirements, and map a process. From ACC Value Challenge workshop, Legal Service Management, July 2010: www.acc.com/legalservicemanagement

Resource Details
Interest Area: Law Department Management
Source: Resource Library
Region: Global
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Project Management Template for Excel
Aileen Leventon, QLex Consulting
1 pages

Build your own project management tool, modeling from this template providing an overview of terms and components and tabs to set up your schedule, workplan, teams, assignments and budget. From
ACC Value Challenge workshop, Legal Service Management, July 2010:
www.acc.com/legalservicemanagement (provided by Aileen Leventon, QLex
Consulting)

Resource Details
Interest Area: Law Department Management
Source: Resource Library
Region: Global
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Nationwide Mutual Insurance Company: In-House Relationship Managers Play Key Role in Structuring and Maintaining Successful Relationships with Approved Counsel

This Value Practice Resource highlights key elements of Nationwide's Approved Counsel Program (ACP) and gives insights to key success factors.

Resource Details
Interest Area: Law Department Management, Career Development
Source: Resource Library
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