Law firm respond to suggestions of poor customer service differently. This article describes one hypothetical possibility.
Discusses how in-house attorneys control litigation with outside counsel and avoid falling victim to surprise expenses while managing legal spending.
The Movers and Shakers in November 2007
Read Laura Stein's first Chair's Message in ACC Docket on mentoring, grooming, and fostering good relationships in your in-house legal department.
To social psychologists, cognitive dissonance occurs when a person has two conflicting ideas or beliefs, neither of which she can easily set aside. So instead of disavowing one cognition, she creates a belief that satisfies both, no matter how absurd. As in-house attorneys, however, we are expected to offer objective counsel and guidance. Recognizing cognitive dissonance is necessary to do our job.
Attorneys are frequently confronted by having to decide whether to say "no" to an action proposed by their client. This circumstance is much more challenging for the in-house practitioner, whose client is also their employer. Before being faced with this situation, an in-house lawyer should learn the rules about who the client is, when to say no, and when to say yes.
Tools & Solutions for Doing Your Job Better in November 2007
Read our interview with ACC Board Member, Gary Cohen, on his best practices and techniques for using the talent around us, both in-house and outside, and using the best legal practices of others.
News, Notes, and Datebook Information for November 2007
As more companies realize the benefits of employing in-house counsel, the need for retention and recruitment of qualified attorneys becomes more important. Find out the many benefits of implementing a mentoring program in your legal department.