ACC offers this Legal Operations Maturity Model 2.0 as a reference tool. Use it to benchmark maturity in 14 functional areas of the legal department's operations, bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets.
Leadership is often associated with the idea of ‘authority.’ In reality, a major key factor in being an effective leader is empathy.
This article discusses how leading with empathy can also foster an environment of growth, trust, and open communication.
This article discusses how the Legal Operation team at Kraft Heinz made key changes to support the company's goals and objectives.
Learn key insights on Chief Legal Officers' priorities regarding legal operations, such as operational efficiency, adoption of legal technology, and how to address cost-cutting mandates. Based on data from the 2025 ACC CLO Survey.
As the role of legal operations has gained recognition for its organizational impact, a structured framework for career development is still lacking.
This resource sections sets forth a career development framework. It also includes references to supporting material for additional learning and development.
This resource effectively distills key insights from the 2025 CLO Survey, translating the findings into concrete, actionable recommendations for legal operations professionals and chief legal officers.
This Privacy Capability Maturity Model provides a detailed maturity model for all aspects of an organization’s privacy program, including its use of Artificial Intelligence (AI) and Machine Learning (ML) using personal information.
It seeks to gauge program capability across a variety of program elements, taking a “big picture” view on an organization’s readiness to comply with these requirements.