Program material from Session 109 of ACC's 2012 Annual Meeting at which members of the 2012 ACC Value Champions presented on what makes a metric a “Metric that Matters”, what MTM’s you can use to best manage costs and improve quality of non-financial results, how to get data you need from inside and outside your organization, how MTM can help you engage/ lead teams, and how you can use metrics that matter to strengthen your department’s position as a strategic business partner.
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