The Association of Corporate Counsel (ACC) is the world's largest organization serving the professional and business interests of attorneys who practice in the legal departments of corporations, associations, nonprofits and other private-sector organizations around the globe.
As more pressure is exerted upon organisations to demonstrate good governance across their entire operation, increasingly boards of directors are expected to possess far greater knowledge and understanding of the organisation’s business and its supply chain.
Successful businesses insist that their frontline employees attend various customer training courses in order to improve their customer interaction. This short article includes a very brief introduction to the Treating Customers Fairly policy established by the Financial Conduct Authority (FCA) in the United Kingdom, and expectations by the Financial Services Board in South Africa.
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