Organizations face compliance, legal, and operational challenges as communication channels proliferate.
This legal update explored how to define business records in modern environments, evaluate risk, and develop practical, defensible retention strategies for diverse digital communications.
The Expanding Digital Communication Landscape
Organizations now operate across a wide range of tools including Slack, Teams, text messages, WhatsApp, ephemeral messaging platforms, and AI transcription services.
This variety creates significant complexity for information governance programs.
Key challenges:
- Inconsistent retention behaviors across tools that were not originally designed as recordkeeping systems.
- Heightened regulatory and judicial scrutiny, with increased expectations that companies can locate, preserve, and produce business-related digital content.
- Escalating storage and privacy risks, particularly when communications accumulate without governance.
Organizations need to understand where communications occur, whether those tools are appropriate for business use, and how well their retention settings align with broader governance requirements.
Login and download this resource to learn about:
- Defining Business Records in Modern Communication Channels
- Balancing Retention, Over-Retention, and Early Deletion Risks
- Messaging Platforms: Policy Gaps and Compliance Risks
This resource is based on the webcast "How Long to Save Chats, Messages, Recordings, Prompts, Emails, and Other Odds and Ends."
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