Negotiating Cloud Services Agreements: Perspectives from Cloud Providers and Cloud Customers

This presentation will focus on the key elements of cloud application (SaaS) and cloud infrastructure (IaaS) agreements.  In addition to discussing provisions that are common across cloud agreements (e.g., data security, indemnification, limitation of liability, service updates), the presentation will also address the typical concerns of cloud providers as well as key issues that cloud customers should focus on in negotiating their cloud service agreements.   The presentation will also address certain regulatory concerns that frequently occur with cloud arrangements (e.g., GDPR, CCPA, HIPAA, the Cloud Act, outsourcing regulations, etc.).