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ACC Law Department Leadership 19 Strategic Decision Making 23 September 2019 Toronto Ontario Presented by ACC and Queen's University



  • About the Program

    Good choices can lead to successful careers and improved bottom lines, while bad decisions can inflict immeasurable damage.

    If you are an in-house lawyer who often advises others, this practical, high-energy, and interactive one-day course is for you.

    Armed with the strategic framework taught in this course, you can enhance your value by sorting through the challenges, biases, traps, pitfalls, and opportunities to reach the right decision.

    Through case studies, lecture, and exercises, you'll explore...

    •    Individual decision making—how do you make decisions and how could you have a process that improves them?

    •    Team and organizational decision making—how do you expand that to enterprise decision?

    Fast Fact: Nine out of 10 attendees in 2018 said they would recommend a Queen’s University Smith School of Business program to their colleagues.

    You'll learn about the three ways of making a decision...

    1.    Analytical approach

    2.    Intuitive approach

    3.    Action-oriented approach

    ...and find out why the best decision makers are those who blend all three—and come away with a framework on how you can put them all together to be practical and disciplined in making decisions.

    You'll gain...

    •    An understanding of what a good decision-making process looks like

    •    A strategic decision-making framework that can be adapted to your situation to make a better decision faster

    •    A comprehensive decision-making toolbox that you can use right away

    View the entire program.

    "Engaging and interest grabbing. Had my undivided attention from start to finish."

    2018 Attendee

    2019 LDL Dr Mufti teaching

  • Program Agenda

    Date and Times:

    23 September 2019
    8:30 AM - 4:30 PM

    Topics and Descriptions:

    Decision Making Overview (8:30-8:45)
    What is strategic decision making? Why is it important to study individual and organizational decision processes? What have we learned from breakthrough research in business management, behavioural economics and cognitive science?
    Analytical Decision Making (8:45-9:30)
    When making a business decision, it is prudent to understand the current state of the organization and the broader environment in which it operates. But there are risks with under- and over-analysis. How much analysis is necessary and sufficient?
    Break (9:30-9:45) and Team Work (9:45-10:15)
    Case Discussion (10:15-11:00)
    In the first case study, an established organization is threatened by an upstart company with an innovative but buggy product. Through case discussion, we will analyze the company and its environment, and develop and debate the options.
    Intuitive Decision Making (11:00-12:00)
    Professionals and managers often talk about using judgment and intuition making strategic decisions. But what about the inherent biases in intuitive thinking? Can we blend the art and the science of decision making into a practical framework?
    Lunch (12:00-13:00)
    Group Decision Making Exercise (13:00-13:45)
    Group decision making can be effective but at times frustrating. When done well, the process and outcome can be rewarding. Through a group exercise, we will experience the challenges and rewards of decision making in a group environment.
    Organizational Decision Making (13:45-14:30)
    Most organizations have formal decision processes in place, yet there are barriers and bottlenecks that can bog down these processes. Is there a way to significantly improve the efficiency and quality of organizational decision making?
    Break (14:30-14:45) and Team Work (14:45-15:30)
    Case Presentations (15:30-16:00)
    In the second case study, a successful company has an opportunity to enter a growing but risky foreign market. But the management team lack consensus. Using the decision-making framework, teams will prepare and present their analyses and recommendations.
    Prioritizing Decision Making (16:00-16:30)
    Put simply, strategic decisions are about making choices. It is best to decide on things that matter most. Is there a simple way prioritize your challenges so you can focus on your most important decisions first?

    Fast Fact: Nine out of 10 attendees in 2018 said they would recommend a Queen’s University Smith School of Business program to their colleagues.


    For the most up-to-date information on CLE/CPD for the 2019 Law Department Leadership program, please see here.

  • About the Professor

    Dr. Salman Mufti

    Management Information Systems, Smith School of Business


    Salman Mufti is the Associate Dean and Executive Director of Smith School of Business Executive Education. In addition, Salman is an Associate Professor of Management Information Systems at Smith School of Business. He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Queen's Executive MBA and of Queen's Full-time MBA. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy. He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.

    resized 2019 LDL Dr. Mufti

  • Rates and Registration

    2019 Registration Rates

    Registration for Strategic Decision Making includes courses, written materials and scheduled meals/receptions. It does not include housing, travel, or personal expenses.

    ACC Member Rate ACC Nonmember Rate*
    CA$599 (inclusive of tax) 

    CA$975 (inclusive of tax)

    Price includes 25% savings on your first year of ACC membership.

    *Nonmember rate includes one-year of ACC membership (CA$376; membership eligibility rules apply). ACC membership and meeting registration will be confirmed pending approval of eligibility.

    NOTE: We do not accept American Express for this program


    Registrations are not considered confirmed until payment is processed. Please do not consider your registration complete until you have received the confirmation email.

    If you are an ACC member, after registering for the Law Department Leadership program, you will receive a written registration confirmation by email.

    If you are a nonmember, after registering for the LDL program, you will receive a written acknowledgement of receipt of your registration by email, followed by a registration confirmation after your eligibility has been approved. Please allow 24-48 hours after submission for eligibility approval.

    Cancellation Policy

    Registration cancellations must be received in writing via Registrations cannot be cancelled over the telephone. Cancellations for registrations processed at the nonmember rate will not be refunded the CA$376 membership fee included with the registration. Registration cancellations will adhere to the cancellation policy dates below, no exceptions.

    Written cancellation received Credit/Refund due
    By 10 September Full refund of monies paid, minus CA$125 administrative fee
    From 11 September to 22 September No refunds. 100 percent credit of monies paid applied to future ACC HQ in-person education program*
    23 September and after No refunds, no credit

    *Credit issued may be used towards the following 2019-2020 ACC in-person educational programs:

    Meeting Dates Location
    2019 Annual Meeting 27-30 Oct. 2019 Phoenix, AZ
    2020 Xchange 19-21 April 2020 Chicago, IL
    2020 Corporate Counsel University 24-26 June 2020 Denver, CO
    2020 Law Department Leadership TBD TBD

    Credit may not be used towards any other educational programs not included on the above list. Credit may not be divided among programs and any remaining funds following credit application will be forfeited. Credits may be transferred to an eligible attendee from the same organization, but written notification (via of transfer must be received from original purchaser in order for credit to be valid. Credit will expire 30 September 2020.

    Attendee Substitutions

    Substitute attendees (from the same organization and eligible to attend) are always welcome. Please email your request to

    Special Requirements / Food Restrictions

    Participants with special needs or food restrictions should note them on the registration form or contact ACC's Education & Meetings Department at Requests for special accommodations should be sent as soon as you register, but no later than 17 September 2019, so that appropriate arrangements can be made.

  • Venue and Travel

    Program Location


    Smith School of Business Toronto

    Simcoe Place

    200 Front Street West

    Suite 3020

    Toronto, ON M5V 3K2

    2019 LDL venue pic


    Driving Directions

    • If coming from south of Toronto, take Queen Elizabeth Way ON 403 E to Lower Spadina Ave / Spadina Ave in Old Toronto, Toronto, Canada. Then take the Spadina Ave exit from Gardiner Expressway E.

    • If coming from north of Toronto, take ON 401 W, then Exit 154 from Gardiner Expressway W.

    Public Transport Options

    • Travel in by bus to Front St. West at Simcoe St. West Side stop (at front door of Smith) - bus line 121A
    • Travel in by subway to St. Andrew station (0.25 km from Smith) - subway line 1
    • Travel in by bus or rail to Union Station (0.5 km from Smith) - train lines BR, KI, LE, LW, MI, RH, ST, UP, and VIA Rail
    • Travel in by light rail to King St. W at Blue Jays Way East Side station (1 km from Smith) – light rail lines 304, 504, 504A, 504B

    2019 LDL map



    The Simcoe Place parking garage is located on Front Street West, just one block west of University Avenue.


    Daily Rates:

    • $22.00 max Mon-Fri (9:00am-8:00pm)

    • $19.00 early bird (enter 5am-9am, exit before 8pm)

  • Hotels

    Nearby Hotels

    ACC is not holding a block of rooms for this program. We recommend the following nearby hotels if you need accommodation:

    Delta Hotel Toronto

    InterContinental Toronto Centre

    Fairmont Royal York

    Residence Inn Toronto

    If you have any questions regarding your hotel reservation, please contact the hotel directly.

    If you have any questions regarding your registration, please contact the ACC Education Department at or +1 202.293.4103 x451.


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