Overview (Program Summary)
Corporate legal departments in Europe, Middle East and Africa, as elsewhere globally, are focusing on advancing legal operations – optimising how people, processes and technology are deployed to improve efficiency and cost-effectiveness in the delivery of legal services. Many general counsel are now delegating responsibility for legal operations to a deputy GC or establishing a dedicated legal operations function that may or may not be led by a lawyer.
The 2020 virtual roundtable series will focus on how different legal operations functions are managed in companies across the EMEA region, drawing on the ACC Legal Operations Maturity Model framework.
September 2020 Virtual Roundtable
Data is the 4th pillar of legal operations, along with People, Processes and Technology. Dashboards allow in-house legal executives to quickly assess spend, matter status and law firm engagement.
Taken to the next level, your metrics program should inform decision-making (e.g. make vs. buy, litigate or settle) and performance management at the department level - such as progress against goals, velocity of contracting, and law firm quality; and individual level - such as adoption of new tools and processes and personal goal achievement.
A distinguished panel of operational leaders will discuss their metrics programs – what they measure, how, benefits realised and unintended consequences to avoid.