ACC offers this Legal Operations Maturity Model as a reference tool. Use it to benchmark maturity in any given area(s), bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets. We have partnered with leading legal service providers to produce the Foundational Toolkit to advance in each of the 14 functions. Members can link to the tools and on-demand webcasts below.

Maturity Model Stages


  • Information governance and recordkeeping are not addressed at all or in an ad hoc manner

  • Employees generally keep everything


  • Information governance and recordkeeping addressed by the business

  • Enterprise policy and retention schedule exist but are not enforced

  • Employees are trained on policy and retention schedule

  • Essential or minimum requirements meet the organization's legal, regulatory and business requirements

  • Still missing opportunities for streamlining business and controlling costs


  • Enterprise policy and retention schedule regularly communicated and enforced

  • Policy and retention schedule redirect regulatory requirements

  • End-to-end document/record life cycle management

  • Information governance integrated into overall corporate infra-structure and business processes

  • Information governance plays a critical role in cost containment, competitive advantage and client service

  • Information governance phase gate included in all IT projects

Foundational Tools

Creating a Data Classification Sample Form
Outlines key concepts and recommended practices for creation of a Data Security policy.

Data Map Population Strategies Sample Form
Outlines sample data map population strategies.

Records Management Maturity Model
The ACC Records Management Program Maturity model provides a detailed maturity model for all aspects of an organization's records program. It seeks to gauge program effectiveness across a variety of program elements, taking a "big picture" view to increase program value.

Data Map Design Strategies Sample Form
Outlines what a data map is and design strategies.

IG Committee Sample Charter
Charter for a cross functional Information Governance Committee.

Sample Information Governance Project Plan
Sample project plan for starting or upgrading a records retention or information governance program.

Contoural logo

Legal Operations Maturity Model Series - Information Governance & Records Management
On Demand 60 Minutes
CLE/CPD Credit Available

Watch the Webcast