ACC offers this Legal Operations Maturity Model 2.0 as a reference tool. Use it to benchmark maturity in any given area(s), bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets. We have partnered with leading legal service providers to produce the Foundational Toolkit to advance in each of the 14 functions. Members can download the tools and on-demand webcasts.


2020 Legal Operations Maturity Benchmarking Report

The 2020 Legal Operations Maturity Benchmarking Report, in partnership with Wolters Kluwer Legal & Regulatory, assesses in-house legal departments' performances on 15 different core functions and 92 related subfunctions.

Legal Operations Maturity Benchmarking Survey

What is Legal Operations?

Legal operations are any activities focused on optimizing legal services for the corporation. Legal operations disciplines are rooted in business fundamentals, leveraging processes, data and technology. They are designed to build consistency and drive efficiency and value in a legal function’s practice of law.

In many legal departments, this business management function is handled by dedicated legal operations staff that take responsibility for some or all of the areas in the ACC Legal Operations Maturity Model.

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