ACC offers this Legal Operations Maturity Model as a reference tool. Use it to benchmark maturity in any given area(s), bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets. We have partnered with leading legal service providers to produce the Foundational Toolkit to advance in each of the 14 functions. Members can link to the tools and on-demand webcasts below.

Maturity Model Stages


  • Little or no intention to formally manage organizational knowledge; no knowledge sharing mechanism

  • Communication about who knows what or where knowledge assets (KAs) may be found are ad hoc or nonexistent


  • Some KM practices in place, using a centralized repository, intranet or other knowledge sharing mechanism for some categories of knowledge

  • A culture that recognizes and rewards at least some organizational knowledge sharing

  • Rudimentary documented communication about who knows what or where KAs may be found


  • KM is well established, deeply integrated and continually improved

  • Mechanisms and tools for curation, easy finding and sharing of KAs are leveraged and valued throughout the organization

  • KM is a required part of workflows and a standard component in organizational processes

  • Systematic knowledge sharing is accepted as fundamental; KAs are celebrated and directories are maintained and accessible by staff and clients

Foundational Tools

ACC Value Challenge Guide to Knowledge Management (Curated)
Seminal resource for Knowledge Management professionals and their organizations.

Developing a Knowledge Management Taxonomy
Taxonomy introduction and instructions on building a taxonomy as part of your department’s Knowledge Management program.

Knowledge Management - Legal Knowledge Manager Job Description
Sample job description outlining the Legal Knowledge Manager role, responsibilities and qualifications.

Knowledge Management Interest Generator
A graphic to promote the value of and generate interest in a department’s Knowledge Management program.

Knowledge Management Strategy Roadmap
A tool to help departments define the purpose and goals of a Knowledge Management program in their specific organization and identify strategies to achieve the goals.

Knowledge Management: People, Processes & Opportunities
A checklist of department information-sharing processes and opportunities.

Creating a Skills Inventory for Knowledge Management
Detailed checklist for developing a directory of professional skills and expertise of interest to your department.

Knowledge Management - Building a Digital Library
Basic steps for building your digital precedent library.

Knowledge Management Business Analyst Job Descriptions
Sample job descriptions for various levels of Knowledge Management business analysts.

Knowledge Management Offboarding Checklist
This checklist is for use by managers to assure an orderly capture and transition of company information from departing lawyers, so the company does not risk losing valuable organizational knowledge with every departure.

Knowledge Management Toolkit Introduction
Overview of Knowledge Management and the toolkit documents.

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Legal Operations Maturity Model Series - Knowledge Management 
On Demand 60 Minutes
CLE/CPD Credit Available

Watch the Webcast