ACC offers this Legal Operations Maturity Model as a reference tool. Use it to benchmark maturity in any given area(s), bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets. We have partnered with leading legal service providers to produce the Foundational Toolkit to advance in each of the 14 functions. Members can link to the tools and on-demand webcasts below.

Maturity Model Stages


  • Training limited to continuing legal education (CLE) for attorneys

  • Performance management limited to execution of the corporate program

  • Employee recognition is limited to the corporate program

  • Succession planning as required by corporate program

  • Employee engagement surveys limited to corporate program


  • Training for all law department employees (not just attorneys)

  • Legal department-specific talent development protocols are in place for all employees, featuring identification of development opportunities (e.g. special projects or rotations), as well as succession planning

  • Legal-specific or tailored employee recognition program

  • Legal-specific or tailored engagement surveys

  • Legal-specific onboarding checklist

  • Documented employee related policies (e.g. bar dues reimbursement; dress code; etc.)


  • Robust talent development, retention and engagement program, reflecting strategic priorities (can feature diversity, pro bono, community service initiatives, rotations, flexible work options, etc.)

  • Intern/extern programs

  • Law department specific engagement surveys and action plans ″ Formal work processes and procedures (SOPs)

  • Employee networking programs

  • Staffing optimization (right work to the right level)

  • Coordinated employee communication protocols and methods (e.g., department website, community pages)

Foundational Tools

Development Plan Maturity Model for Internal Resource Management
This document’s purpose is to assist in the facilitation of a conversation with Law Department team members who are looking to advance their careers. The topics outlined in the far left column should be amended to meet the needs of the unique Law Department, and the document could be amended for different time frames depending on the goal of the individual.

Diversity and Inclusion Commitment Checklist
Demonstrate your individual commitment to diversity and inclusion by completing at least five action items on this checklist during the year. To the extent possible, we ask them to select at least one action item in each of the three categories.

Employee Engagement - Internal Resource Management
To meet the need to recognize and encourage talent, especially when promotion is not available or appropriate for the situation, this document’s purpose is to generate ideas about how to engage team members, as well as things to keep in mind when recognizing team members for a job well done.

Guide to Value Based Staffing (Curated)
The ACC Guide to Value-Based Staffing outlines a step-by-step process to ensure that all available resources are optimally used and focused on the right work. The guide includes illustrations, tables, and case studies to assist users in the process. The guide focuses on allocation of legal services – who should do what work – i.e., how to determine what work should remain in-house and how it should be distributed, and what should be sent to outside counsel, outsourced, automated, or eliminated.


Legal and Global Compliance Operations Handbook
The Operations Handbook has been developed to assist departmental employees in becoming familiar with Company guidelines, policies and procedures that impact the Legal & Global Compliance department.

Maturity Model Internal Resource Management
Internal Resource Management Early, Intermediate and Advance Stages of the Maturity Model

Operations Scope of Responsibilities for Internal Resource Management
This document outlines considerations to be made when determining where Operations Teams should prioritize their resources, as well as a sample prioritization based on experience working with many Operations teams.

New Employee On-Boarding Checklist
Sample checklist for on-boarding new employees.

Teleworking Policy and Procedures
Sample Teleworking Policy and Procedures


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Legal Operations Maturity Model Series - Internal Resources Management 
On Demand 60 Minutes
CLE/CPD Credit Available

Watch the Webcast