ACC offers this Legal Operations Maturity Model as a reference tool. Use it to benchmark maturity in any given area(s), bearing in mind that priorities and aspirational targets will vary based on department size, staffing and budgets. We have partnered with leading legal service providers to produce the Foundational Toolkit to advance in each of the 14 functions. Members can link to the tools and on-demand webcasts below.

Maturity Model Stages


  • No contract management tool

  • No central repository (contracts saved in multiple locations, e.g. shared drives, hard drives, etc.)

  • Ad hoc legal review

  • No signature policy or weak enforcement/compliance

  • Contracts not completely executed

  • Inconsistent terms; multiple versions

  • Contract lifecycle management tool in place (some automated contract creation, standard contract workflows, approval processes, e-signatures)


  • Central repository in place

  • Authoring supported by family templates, clause libraries, redlining & version control

  • Reporting & audit/history capabilities; operational metrics; obligation tracking; expiration alerts

  • Standardized processes, templates; focus of lawyer review is on exceptions only

  • Signature authorization policy in place; compliance is strong


  • Contract lifecycle management tool is utilized enterprise-wide, leveraging systems integrations (e.g. with procurement and sales systems) and collaboration with supplier portals; nearly paperless

  • Single repository contains all contracts (buy and sell side); robust searchability supports compliance

  • Reporting and metrics are robust, including business intelligence driving continuous improvement in terms

  • Standardization, risk calibration and playbooks allow extensive contract creation/execution with no Legal Department involvement

  • Signature policy is governed through automation; 100% compliance

  • Focus is on operational improvement, reducing cycle times and disputes; investing effort only in highest risk/complexity contracts

Foundational Tools

CLM Platform Functionality Checklist
Checklist to help prioritize CLM features and functionality when choosing a platform.

Contract Risk Classification Questionnaire
Sample questionnaire for classifying contracts according to risk

Illustrative SLA and Balance Scorecard Report
Sample of an Illustrative contract management SLA and Balance Scorecard Report

OneNote Playbook
Screenshot of OneNote NDA Agreements Process and Playbook homepage

Playbook Structure Handout
Contract Process and Negotiation Playbook Structure

Contact Review Request Form
Intake form to assist effective contract request routing and creation.

Fall-back Analysis Report
Sample clause fall-back position utilization analysis

Knowledge Transfer Checklist for Contract Management and Playbook Design
Document production request list for Knowledge Transfer to enable contract playbook design

OneNote Playbook Contract Structure
Screenshot of OneNote Contract Process and Playbook Structure

Pulling Data from Contracts
Sample of Pulling Structured Data from Your Contracts

Integreon logo

Legal Operations Maturity Model Series - Evolving Your Contract Management Process
On Demand 60 Minutes
CLE/CPD Credit Available

Watch the Webcast