Frequently Asked Questions

The 2020 Annual Meeting will be at the Pennsylvania Convention Center. 

The address is 1101 Arch Street, Philadelphia, PA, USA 19107.

For hotel information, please see the Hotel & Travel page.

Please note, you must be a registered and confirmed attendee in order to book a room within the ACC block for this meeting.

To reserve your hotel room, please visit your Registration Statement, note the unique reservation code in the blue "Housing Information" box, and click the "View Information" button. Then, please select the hotel you are interested in, and follow the instructions on the hotel's booking page.

If you see a message that no rooms are available at a particular hotel, please be sure you are selecting dates that are part of the Annual Meeting (not too much earlier than October 13, and not too much later than October 16).

Don't have your Registration Statement? Request to have it re-sent.

If you need to change or cancel your hotel reservation, please contact your hotel directly.

To see your sessions, please visit your Registration Statement, and scroll to the bottom of the page where it says "Session Selections."

If you need to edit your sessions, please scroll back up the page, click the blue "Options" dropdown menu, and click "Select your sessions." Please be sure to hit "Save" at the bottom of the page.

Don't have your Registration Statement? Request to have it re-sent.

To access course materials (once available), please visit your Registration Statement, click the blue "Options" dropdown menu, and select "Access course materials."

Please note, course materials are only available electronically via your Registration Statement or the event app. Print copies will not be provided. We recommend that you download the relevant course materials to your laptop or mobile device before arriving at the meeting.

Don't have your Registration Statement? Request to have it re-sent.

How many CLE credits will I earn?

• Credits earned depend on the sessions you attend and your jurisdiction(s). For CLE information and approvals as they become available, please visit our CLE/CPD information page.

How do I get my CLE certificate (Certificate of Attendance)?

• About a week after the meeting, we will email all attendees with information about accessing their personal CLE/CPD Service Center, where they will be able to confirm the sessions they attended and then download their Certificate of Attendance.

I didn't receive that email about CLE/CPD.

• We ask attendees to first check their spam/junk mail folders. The email sender will be ACC Education. If you still can't find the email, please contact us and we will re-send you that information.

If you have additional questions related to CLE/CPD credits, please contact [email protected].

Make your appointment, with your US Embassy or Consulate, for a visa interview as soon as possible. If necessary, request a letter of invitation from ACC. For further information, please see this Visa Help Sheet (PDF), as well as the From Abroad section on the Hotel & Travel page.

To cancel your registration, please email us as soon as you know you need to cancel. We must receive your cancellation request in writing. Please note the cancellation deadlines. 

Cancelling your registration does NOT cancel your hotel reservation. You will need to cancel your hotel reservation separately. To do so, please contact the hotel you made a reservation at.

Please visit our Venue & Rates page for answers to your questions.

While onsite, we encourage you to dress comfortably. We want to encourage an informal environment, in which your attention is centered on your education. Because of the amount of walking expected, please be sure to wear comfortable shoes. Meeting rooms may run cold, so we recommend bringing a sweater or jacket.