2021 Xchange FAQs
Thank you for your interest in the 2021 ACC Xchange!
Please see here for the ACC Code of Conduct for Events.
Please see below for answers to frequently asked questions.
For tips and guidance related to speaking at the Xchange, please visit this page.
We are continuing to expand our FAQs. If you have a question not answered below, please email us.
CLE/CPD & Certification Credit
Credits for Live Virtual and On-Demand Virtual Courses
****IMPORTANT NOTE: If you need CLE/CPD credit for your attendance, you must select the registration type "with CLE/CPD." It costs US$49 to add CLE/CPD to your registration. Please email us if you need assistance.****
|ACC will report on your behalf (Number of available credits: TBD)
|Alabama, Arkansas, Georgia, Idaho, Illinois, Indiana, Kentucky, Maine, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wyoming
|ACC will provide attendee a certificate for self-filing
|Alaska, Arizona, California, Connecticut, Iowa, Minnesota, Missouri, New Hampshire, New Jersey, New York, Wisconsin
|CLE/CPD credit not available
|Colorado, Florida, Hawaii, Kansas, Louisiana, Mississippi, Montana, Nebraska, New Mexico, Vermont, Virginia
|No CLE/CPD credit requirement
|District of Columbia, Maryland, Massachusetts, Michigan, South Dakota
For questions specific to CLE/CPD, please email email@example.com.
- Jurisdictions’ treatment of virtual courses varies – most grant credit for virtual courses, some require that it qualify under self-study rules/limits, and some treat live and on-demand virtual courses differently. We strongly encourage you to review your jurisdiction’s virtual/digital media course and self-study eligibility rules prior to selecting your Xchange sessions. ACC will post any relevant information to the CLE/CPD chart as we receive it.
- ACC is applying for CLE/CPD credit for all sessions that are happening live (at the scheduled air dates/times), for the requested jurisdictions only, unless otherwise noted.
- Where available, ACC will either apply for credit and submit attendance reports or supply a certificate for attendee use.
- Previously recorded sessions from the conference (on-demand content) will be available for attendee viewing during and after the conference. While not pre-approved, the on-demand content may be eligible for CLE/CPD credit under your jurisdiction’s self-study guidelines. Please consult your jurisdiction’s specific rules before submitting for credit for any of on-demand recordings you view.
What do the numbers on the CLE/CPD chart mean?
The total credits listed reflect the maximum number of credits an attendee can earn at the 2021 ACC Xchange, including the maximum ethics/specialty credits.
How do I calculate my credits?
- Review the sessions you plan to attend, and compare them to the sessions approved on the chart. If your jurisdiction approved the session, you will earn credit once you attend the course. If the jurisdiction did not approve the session, you may still attend the course; however, your jurisdiction will not award you CLE/CPD credit for attending.
- Pending session approval, in 60-minute states, every 60 minutes of instruction equals 1.0 credit. In 50-minute states, every 60 minutes of instruction equals 1.2 credits.
- About a week following the end of the meeting, we will email all attendees with information about accessing their personal CLE/CPD Service Center, where they will be able to confirm the sessions they attended and then download their Certificate of Attendance.
- I didn't receive that email about CLE/CPD.
We ask attendees to first check their spam/junk mail folders. The email sender will be ACC Education. If you still can't find the email, please contact us and we will re-send you that information.
How do I get my CLE/CPD certificate (Certificate of Attendance)?
If you have registered and are requesting CLE/CPD credit:
After the meeting, will I be able to get CLE/CPD credits for the sessions I watch on demand?
It depends on your jurisdiction(s). Jurisdictions often require separate filing and reporting for online sessions. If you have registered, are requesting CLE/CPD credit, and need assistance, please email firstname.lastname@example.org and we will facilitate this the best we can.
More questions about CLE/CPD at the 2021 ACC Xchange?
Contact email@example.com or +1 202.293.4103 ext. 820. Please allow 2 business days for replies.
How do I select sessions?
We will open the virtual event platform on or about June 1, 2021, and email you your access information at that time, so that you can enter the platform, select your sessions, and add (export) them to your personal Outlook or Google calendar.
Didn't receive your access information? Please first check your spam/junk mail folder, as sometimes our system emails get caught there. If you still don't see it, please contact us.
Where are the course materials?
To access course materials (once available), please visit your Registration Statement, click the blue "Options" dropdown menu, and select "Access course materials."
Please note, course materials are only available electronically via your Registration Statement or the virtual conference platform. We recommend that you download the relevant course materials before the meeting starts, for ease of access.
Don't have your Registration Statement? Request to have it re-sent.
What if I need to cancel my registration?
To cancel your registration, please email us as soon as you know you need to cancel. We must receive your cancellation request in writing. Please note the cancellation deadline.
I have a question about rates/registration deadlines/group discounts/substitutions.
Please visit our Rates page for answers to your questions.
Please check back often as we will be continually updating this page. However, if you have a question NOT answered here, please contact us. We aim to respond within two business days.