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The Association of Corporate Counsel (ACC) is the world's largest organization serving the professional and business interests of attorneys who practice in the legal departments of corporations, associations, nonprofits and other private-sector organizations around the globe.

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Articles

Legal Operations Pioneer Profile Part 2: The Next Acts of David Cambria

By An Trotter, Senior Director of Operations and Hearst Lab Advisory Board, at HEARST

In the July issue of the ACC Observer, David Cambria shared his unique and broad perspective on legal operations' current trajectory. This column focuses on Cambria's career experience, which makes his insights worth contemplating.

Articles

Unlocking Success: The Art of Legal Operations in Building Strong, Actionable Relationships for Change Management

By Elizabeth Rancourt-Smith, Director, Legal Operations, Tilson

Legal Operations professionals know that a significant key to their success is rooted in stakeholder buy-in. Conference after conference, seminar after seminar, we speak *around* what it means to be in-house legal connected to the broader enterprise. We avoid topical change management and stakeholder engagement but never truly get to the underlying subject that takes this from influencer jargon theory to actionable tactics. We cannot all rely solely on our dynamic personalities and winning smiles to woo our coworkers: How do we turn the abstract of interpersonal influence into a real, functional relationship that benefits all involved? Read this article to find out.

Articles

10 Outside Counsel Guideline Practices for Strong Operational Relationships

By Brenda Hansen, Sr. Legal Operations Consultant, Epiq Legal Business Advisory

For in-house legal departments, relationships with Outside Counsel are integral to overall management of matters and outcomes. A solid relationship creates synergy and partnership; a dysfunctional one creates frustration and typically increases costs. One of the most common tools to enhance client/firm relationships is setting effective Outside Counsel Guidelines (OCGs). Read this article written by Brenda Hansen, Sr. Legal Operations Consultant, Epiq Legal Business Advisory, for tips on drafting effective and impactful Outside Counsel Guidelines.

Articles

Mythbusting Digitization & Automation: Align's Julie Johnson Knows Misperceptions Can Derail Progress

By Julie Johnson, Senior Manager of Legal Operations, Align Technology

In this article we take on some common myths with Julie Johnson, Senior Manager of Legal Operations at Align Technology. Julie and her team were faced with an incomplete repository and tools that were not designed with legal in mind, which caused a lot of frustration for Legal and their stakeholders. With Julie’s leadership and the guidance of consulting firm UpLevel Ops, the Legal Ops team selected and implemented Checkbox, a workflow automation tool, to tackle the problem of the incomplete repository and lack of search functionality Julie provides insights on how her teams have achieved success by utilizing and customizing tech solutions at Align. 

Articles

The Art of Persuasion: 3 Strategies for Action-Oriented Communication

By Tanya Svoboda, Fractional Head of Content

There are times when you can be right and times when you can get what we want, but achieving both isn’t always a given. The reality is that legal operations professionals can communicate clearly and correctly to their GC, stakeholders, and team members but still not yield the results they aim for. Read this article that shares three persuasive writing tips to inspire action!

Articles

Harnessing the Power of Bots and AI in Legal Tech: Understanding their Differences and Complementary Abilities

By Brandi Pack, Legal Operations Consultant, UpLevel Ops

Many eagerly await the day when genuinely advanced artificial intelligence (AI) becomes a reality, and we're seeing more and more discussion of AI and another related technology, Bots. Understanding key distinctions between the two can help legal professionals make the best use of each. Both are important and useful in different ways, and this article is an introduction to their capabilities and applications.

Articles

Lessons from the Front Lines of a CLM Implementation

By Christine Ho, Senior Legal Operations Manager, Confluent

When Christine Ho and her team at Confluent began to consider a CLM implementation, her biggest fear was that they would go through a long, painful, drawn-out process and end up overpromising and under-delivering on the potential for success we knew was possible. In this article, she's outlined a few of the lessons they learned along the way in the hopes that they can inspire and assist other Legal Ops teams going through this exciting but challenging process. 

Articles

Unmuck Your Contract Lifecycle Management (CLM) Implementation

By Rebecca Yoder, Director, Legal Operations Consulting, Epiq

Contract Lifecycle Management (CLM) is often caught in cross-functional turf wars. Consequently, many find that the system in place is not the hoped-for “silver bullet,” especially as unmet requirements surface across the organization. Moreover, the benefits documented in the CLM business case may always seem just beyond reach, especially as phased roll-outs stall amidst frustration and disappointment that what was pitched by the vendor turned out to be more difficult to actualize than it seemed.

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