Decision making is arguably the most critical job of a professional manager. Good choices can lead to successful careers and improved bottom lines. In this discussion-based session — with interactive lectures, case studies, exercises — you will examine decision-making challenges, especially in uncertain and changing business situations, and develop a framework for making effective decisions.
Senior managers in all functional areas who are involved in strategic and major tactical decision-making should attend this workshop.
"Engaging and interest grabbing. Had my undivided attention from start to finish."
— 2018 Attendee
23 September 2019
8:30 AM - 4:30 PM
Decision Making Overview (8:30-8:45)
What is strategic decision making? Why is it important to study individual and organizational decision processes? What have we learned from breakthrough research in business management, behavioural economics and cognitive science?
Analytical Decision Making (8:45-9:30)
When making a business decision, it is prudent to understand the current state of the organization and the broader environment in which it operates. But there are risks with under- and over-analysis. How much analysis is necessary and sufficient?
Break (9:30-9:45) and Team Work (9:45-10:15)
Case Discussion (10:15-11:00)
In the first case study, an established organization is threatened by an upstart company with an innovative but buggy product. Through case discussion, we will analyze the company and its environment, and develop and debate the options.
Intuitive Decision Making (11:00-12:00)
Professionals and managers often talk about using judgment and intuition making strategic decisions. But what about the inherent biases in intuitive thinking? Can we blend the art and the science of decision making into a practical framework?
Group Decision Making Exercise (13:00-13:45)
Group decision making can be effective but at times frustrating. When done well, the process and outcome can be rewarding. Through a group exercise, we will experience the challenges and rewards of decision making in a group environment.
Organizational Decision Making (13:45-14:30)
Most organizations have formal decision processes in place, yet there are barriers and bottlenecks that can bog down these processes. Is there a way to significantly improve the efficiency and quality of organizational decision making?
Break (14:30-14:45) and Team Work (14:45-15:30)
Case Presentations (15:30-16:00)
In the second case study, a successful company has an opportunity to enter a growing but risky foreign market. But the management team lack consensus. Using the decision-making framework, teams will prepare and present their analyses and recommendations.
Prioritizing Decision Making (16:00-16:30)
Put simply, strategic decisions are about making choices. It is best to decide on things that matter most. Is there a simple way prioritize your challenges so you can focus on your most important decisions first?
Fast Fact: Nine out of 10 attendees in 2018 said they would recommend a Queen’s University Smith School of Business program to their colleagues.
Salman Mufti is the Associate Dean and Executive Director of Smith School of Business Executive Education. In addition, Salman is an Associate Professor of Management Information Systems at Smith School of Business. He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Queen's Executive MBA and of Queen's Full-time MBA. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy. He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.
Registration for Strategic Decision Making includes courses, written materials and scheduled meals/receptions. It does not include housing, travel, or personal expenses.
|ACC Member Rate||ACC Nonmember Rate*|
|CA$599 (inclusive of tax)||
CA$975 (inclusive of tax)
Price includes 25% savings on your first year of ACC membership.
*Nonmember rate includes one-year of ACC membership (CA$376; membership eligibility rules apply). ACC membership and meeting registration will be confirmed pending approval of eligibility.
NOTE: We do not accept American Express for this program
Registrations are not considered confirmed until payment is processed. Please do not consider your registration complete until you have received the confirmation email.
If you are an ACC member, after registering for the Law Department Leadership program, you will receive a written registration confirmation by email.
If you are a nonmember, after registering for the LDL program, you will receive a written acknowledgement of receipt of your registration by email, followed by a registration confirmation after your eligibility has been approved. Please allow 24-48 hours after submission for eligibility approval.
Registration cancellations must be received in writing via firstname.lastname@example.org. Registrations cannot be cancelled over the telephone. Cancellations for registrations processed at the nonmember rate will not be refunded the CA$376 membership fee included with the registration. Registration cancellations will adhere to the cancellation policy dates below, no exceptions.
|Written cancellation received||Credit/Refund due|
|By 10 September||Full refund of monies paid, minus CA$125 administrative fee|
|From 11 September to 22 September||No refunds. 100 percent credit of monies paid applied to future ACC HQ in-person education program*|
|23 September and after||No refunds, no credit|
*Credit issued may be used towards the following 2019-2020 ACC in-person educational programs:
|2019 Annual Meeting||27-30 Oct. 2019||Phoenix, AZ|
|2020 Corporate Counsel University||24-26 June 2020||Denver, CO|
|2020 Law Department Leadership||TBD||TBD|
Credit may not be used towards any other educational programs not included on the above list. Credit may not be divided among programs and any remaining funds following credit application will be forfeited. Credits may be transferred to an eligible attendee from the same organization, but written notification (via email@example.com) of transfer must be received from original purchaser in order for credit to be valid. Credit will expire 30 September 2020.
Substitute attendees (from the same organization and eligible to attend) are always welcome. Please email your request to firstname.lastname@example.org.
Participants with special needs or food restrictions should note them on the registration form or contact ACC's Education & Meetings Department at email@example.com. Requests for special accommodations should be sent as soon as you register, but no later than 17 September 2019, so that appropriate arrangements can be made.
200 Front Street West
Toronto, ON M5V 3K2
If coming from south of Toronto, take Queen Elizabeth Way ON 403 E to Lower Spadina Ave / Spadina Ave in Old Toronto, Toronto, Canada. Then take the Spadina Ave exit from Gardiner Expressway E.
If coming from north of Toronto, take ON 401 W, then Exit 154 from Gardiner Expressway W.
The Simcoe Place parking garage is located on Front Street West, just one block west of University Avenue.
$22.00 max Mon-Fri (9:00am-8:00pm)
$19.00 early bird (enter 5am-9am, exit before 8pm)
For more information on parking options .
ACC is not holding a block of rooms for this program. We recommend the following nearby hotels if you need accommodation:
If you have any questions regarding your hotel reservation, please contact the hotel directly.
If you have any questions regarding your registration, please contact the ACC Education Department at firstname.lastname@example.org or +1 202.293.4103 x451.