ACC has exactly what you need to manage any stage of a crisis.

Browse Resources by Topic
Crisis Management Protocol
  1. Prepare message and materials in advance.
    Anticipate potential issues and train all team members.
  2. Gather all the facts.
    Assess pertinent information by asking who, what, where, how and when.
  3. Convene with the crisis management team.
    Assess the situation.
  4. Activate monitoring protocol.
    Monitor and evaluate alerts, news, and online reports in real time.
  5. Determine course of action.
    Outline next steps.
  6. Determine positioning and refine existing messages.
    Messages should be simple, factual and demonstrate action.
  7. Prep spokesperson.
    Know what to say and how to say it.
  8. Brief board chair and board of directors.
    Discuss course of action.
  9. Deliver messages.
    Update staff, chapters, members and other key stakeholders, as appropriate.
  10. Review and monitor coverage.
    Track traditional, blog and social media coverage for accuracy and effectiveness. Rebut incorrect accounts and ensure facts are known.

 Crisis Management Articles on Newsstand 

Browse by Resource Type
Online Education

Labor and Employment Law Issues Raised by Conducting Business in India

Littler Global

Crisis Preparation and Management Tips for In-House Counsel
ACC New To In-house Committee
Saul Ewing LLP

Risk Assessment Strategies for In-House Counsel
ACC Compliance & Ethics Committee
Womble Carlyle Sandridge & Rice

"Knock, Knock ... Who?s There?" A Primer on Preparing for US Regulatory Inspections and Criminal Search Warrants
ACC Environmental & Sustainability Committee
Beveridge & Diamond, P.C.

How to Insulate or Minimize Liability of Owners and Managers Against Violent Crimes Committed Against Third Person on Your Real Estate in the US
ACC Real Estate Committee

View All
Sponsored by

This site uses cookies to store information on your computer. Some are essential to make our site work properly; others help us improve the user experience.
By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more. Hide this message