Chicago Chapter

Posted: Jun 23, 2017

The ACC Value Challenge, launched in 2008, has provided resources and training for in-house counsel and law firm lawyers to help affect change within the legal industry. By re-aligning relationships and promoting value-based fee arrangements and other management tactics, such as project management, process improvement, efficient use of technology and knowledge management tools, the market for the delivery of legal services benefits from the same insights and wisdom upon which every other service industry relies to provide world-class value to their clients. This year, ACC has recognized 12 law department and law department/law firm collaborations. (Read about all the winners.)

  • Archer Daniels Midland Company (Chicago) with Onit (Houston) — Undertook an operational process initiative with the goal of reducing legal spend, enhancing its client service delivery, and improving its ability to manage the company's risks. With assistance from Onit, an enterprise legal spend management provider, ADM designed and implemented sustainable processes and systems to "make the complex simple." ADM's global rollout allowed real-time access to legal spend and offered predictive metrics and reporting dashboards. Overall, the company reduced its outside legal spend by more than one-third and reduced volatility by using fixed fees and other alternative fee arrangements (AFAs).

  • Ricoh (Malvern, Pa.) with Reed Smith (Chicago) — Modeling best practices in knowledge management (KM) and collaboration, these co-Champs customized a case management system for single plaintiff employment litigation and administrative agency charges that eliminated active paper files by over 90 percent and reporting time by 67 percent. Ricoh then built a legal department KM site within its intranet, RWorld, to foster closer relationships with internal clients. RWorld includes forms, non-compete information, FAQs, and policies — a knowledge repository that can be updated instantly. It attracted an average of 1,900 daily active users in 2016. Information shared on RWorld reduced employee questions to the law department by the thousands.

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