Legal Resources
Value Practice: Using a Disciplined Internal ‘Hoshin’ Planning Process to Enhance Alignment with Business Clients- Law Department Practices at Toyota Motor Sales, USA, Inc.
Toolkit Resource Download pdf September 2009
Toyota Motor Sales, USA uses "hoshin" practice to align its legal department with the internal business clients. This Value Practice illustrates how hoshin enhances internal communications and performance.
Keywords: Outsourcing and Client Relationships; Structuring Relationships; Law Department Metrics
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