Nov 01, 2005 ACC Docket Volume 23 , Number 10 , Page 74-89 Download PDF
By Mark Chandler and Paul Lippe
Law is the original outsourced function. Yet the question of what gets in-sourced and what gets outsourced has really never been systematically addressed. Rather than focusing on meaningful measures of law firm productivity and efficiency, law departments have emphasized scrutinizing the bill. Five key questions can help your department get service that is more attuned to your company's competitive environment.