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QuickCounsel

 

Records Retention

Overview
The Importance of a Records Retention Schedule
Risks of Not Having a Retention Schedule
Structural Elements
Recommendations
Additional Resources

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Overview

Records retention is one of the most important areas of a records management program. The process of records retention ensures that records are kept as long, as legally and operationally required, and that obsolete records are disposed of in a systematic and controlled manner. A legally compliant records retention schedule allows an organization to be compliant, manage intellectual property, control the costs of information storage, locate and retrieve documents for legal discovery, and dispose of records at the end of their business life.

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The Importance of a Records Retention Schedule

Records retention schedules serve as a company's legal authority to retain and purge records and, therefore, hold great importance for a company. The records retention schedule captures all of the types of records created and used by a company in the course of its business and indicates how long these records are required to be retained. A retention schedule needs to be developed and applied in a systematic manner, as part of a company's corporate-wide records management strategy. Both development and implementation of a retention schedule are important elements in establishing a "good faith" effort and ensuring a sound records management program.

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Risks of not having a Retention Schedule

As the volume of retained business records expands, so do the associated risks of not having a retention schedule. Not having a retention schedule may result in increased litigation exposure by retaining records longer than legally required and/or delayed response and inaccuracies to eDiscovery requests and regulatory investigations.

Establishing how long to retain records requires the development and implementation of a credible records retention policy. Irregularity or inconsistency in a company's records program or the absence of a credible records management program can splinter outsiders' assumptions of good faith. Absent a viable reason, keeping records for longer or shorter times than guidelines dictate exposes a company to unnecessary risk.

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Structural Elements

A retention schedule organizes a company's records in categories called record classes or records series-groupings of records that support similar business processes and that have related legal and operational retention requirements. Creating record classes allows a company to apply consistent retention practices to similar types of records. Each record class consists of a description of the process the records support and examples of the types of records that fall under the record class. A retention period or rule is associated with each record class. A retention period may be stated in terms of months or years, or may be expressed as contingent upon the occurrence of an event such as the termination of a contract or conclusion of a project. The retention schedule is accompanied by comprehensive legal research that documents current legal recordkeeping requirements and considerations.

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Recommendations

Overall, organizations are advised to drive towards consistency in every aspect of retention management. Other important considerations to make when developing a records retention schedule are:

  • Implement A Universal Retention Schedule: After obtaining senior management support, a company should implement a universal retention schedule for all business units. The retention schedule should be structured around a classification scheme by business function that categorizes "like" records into broader groupings to facilitate consistency and manageability.

  • Document Retention Periods: The retention periods within the retention schedule should reflect the longer of the legal and operational value of the records. The justification for the retention periods, legal or operational, should be documented. In the case of a legal authority, the legal citations should be maintained on file.

  • Schedule Records for Destruction: Users should be discouraged from calculation of the specific destruction dates for individual records due to the likelihood of inconsistency. Rather, a proper records management system can calculate the actual retention dates by having users assign a standard records classification code and having a records management systems calculate the destruction date using the combination of the retention schedule within the system and the creation date of the records.

  • Review Periodically: A retention schedule and policy should be viewed as dynamic. The retention schedule should be reviewed periodically (approximately every 12 to 18 months) to determine the impact of legal changes upon retention periods. Additionally, the records classification scheme should be updated to reflect changes in the company's business and hence their records.

  • Package and Rollout: A retention schedule needs to be inculcated into a company as a way of life. It should be packaged, rolled out and made accessible as part of a company's common infrastructure. The parameters of the retention schedule as well as the records management program should be communicated frequently and thoroughly within the organization.

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Additional Resources

ACC Resources

  • ACC InfoPAK: Records Management – Resolving the Eight Issues (2009)
  • ACC Docket: Le Document, C'est Moi: Records Retention in Europe (2006)
  • ACC Leading Practices Profile: Information Management and Records Retention Programs (2003)
  • ACC Sample Form & Policy: Records Retention Schedule
  • ACC Sample Form & Policy: Document Retention Policy
  • ACC Sample Form & Policy: Retention Periods

Sponsor Resources

  • White Paper: Streamlining Retention Schedules: The Benefits of ‘Big Buckets’
  • White Paper: Records Management Best Practices Guide
  • Webcast: Litigation Across Borders: Management and Prevention
  • Webcast: Decoding the Science of Compliance: Litigation Readiness v. Reactivity

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The information in this QuickCounsel should not be construed as legal advice or legal opinion on specific facts and should not be considered representative of the views of its authors, its sponsors, and/or the ACC. This QuickCounsel is not intended as a definitive statement on the subject addressed. Rather, it is intended to serve as a tool providing practical advice and references for the busy in-house practitioner and other readers.

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Published July 12, 2010
Reprinted with permission from the Association of Corporate Counsel
2010 All Rights Reserved
www.acc.com

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