QuickCounselLegal Issues Associated with Mobile Marketing to Sports FansBy Brian Socolow and Douglas Masters, Loeb & Loeb LLP
Overview Promotional Text Messages Mobile Apps Mobile Privacy Conclusion Additional Resources Rate this QuickCounselOverviewMore and more sports teams and advertisers are reaching sports fans through their mobile devices. Mobile devices are typically used by only one person and are accessible anywhere, anytime, making it a very effective method for reaching, entertaining, and learning about fans. The Wireless Association estimates that there are 322 million cellphone users in the U.S. The U.N.’s International Telecommunication Union estimates there are 5.9 billion mobile phone users globally. Marketing to sports fans through mobile channels continues to expand. Here are just a few examples:
Marketing to sports fans through mobile channels is relatively new, and technology is developing faster than the legal framework governing these types of programs. Some of the laws that apply to these programs were enacted decades ago and do not necessarily “fit” mobile programs. For example, promotional text messages (also called mobile messaging) are subject to the Telephone Consumer Protection Act, a federal law regulating telemarketing and commercial faxes, which was enacted in 1991, long before mobile messaging was launched. Because there is some uncertainty about what laws apply to mobile programs and how to comply with these laws, there have been scores of class action lawsuits challenging various mobile marketing programs and data collected by mobile apps. Also, mobile programs are typically governed by a wide variety of state and federal statutes and case law, creating a compliance challenge. This QuickCounsel provides an overview of the two most popular types of mobile programs used to reach sports fans - promotional text messages and mobile apps – as well as mobile privacy issues. Promotional Text MessagesState, federal, and case law as well as industry guidelines and terms and conditions address promotional text messages, including:
The Telephone Consumer Protection Act (TCPA)Most promotional text messages are subject to the Telephone Consumer Protection Act (“TCPA”), the FCC’s rules implementing the Act (47 CFR 64), as well as FCC Orders and case law interpreting the TCPA. There are also state telemarketing laws that may apply to promotional text messages.While these laws generally mirror the federal telemarketing law, there are some substantive differences. A very small number of promotional text messages are sent to individuals through a mobile carrier domain name; these messages would be subject to the federal, which requires, among other things, providing the sender’s name and physical address, a working opt-out mechanism, and an accurate from and subject line. The FCC and several courts have held that a promotional text message is a “call” as defined in the TCPA. The TCPA requires, among other things, that marketers obtain prior express consent before sending a promotional text message. The TCPA does not define what constitutes “prior express consent.”However, the burden is on the marketer to show that it obtained prior express consent. The marketer can obtain consent electronically, in writing or orally. A best practice is to require the consumer to make some affirmative action (which means a pre-checked box probably does not constitute express consent). Sports marketers should obtain consent for the particular program they want to offer. At least one court has held that consent will be narrowly construed. In Satterfield v. Simon & Schuster, Inc., the plaintiff, Laci Satterfield, registered with Nextones.com in order to receive a free ringtone for her son. The registration contained the following offer next to a check box: "Yes! I would like to receive promotions from Nextones affiliates and brands. Please note that by declining you may not be eligible for our FREE content. By checking Submit, you agree that you have read and agreed to the Terms and Conditions." Satterfield checked the box and clicked Submit. Subsequently, Satterfield received a text message from Simon & Schuster advertising a new book by Stephen King. The text message said “PwdbyNexton.” Simon & Schuster outsourced its promotional campaign to ipsh!, which obtained a list of 100,000 cell phone numbers from Mobile Information Access Company (MIA). MIA was the exclusive agent for licensing the cell phone numbers of Nextones’ subscribers. Simon & Shuster claimed that it had obtained consent to send promotional text messages to Nextones subscribers. However, the Ninth Circuit held that Satterfield did not expressly consent to receive text messages from Simon & Schuster because Simon & Schuster is not an affiliate of Nextone (Nextones neither owns nor controls Simon & Schuster), and Simon & Schusteris not a brand of Nextone. The parties reportedly settled for $10 million. In another class action, plaintiffs claimed they received text messages about past due credit card accounts from their credit card provider. (See Gutierrez v. Barclays Group, No. 10-cv-1012, S.D. Cal.) The plaintiffs claimed the defendant violated the TCPA because it did not obtain consent to send promotional text messages. The defendant asserted that it obtained consent when the plaintiffs provided their cell phone number on the credit card application form. The court did not rule on the issue of consent, and the parties settled out of court, reportedly for $8.2 million. A bill was recently introduced in Congress, H.R. 3035, that would amend the TCPA by stating that “a person who provides a telephone number as a means of contact evidences consent under this paragraph.” Mobile Marketing Association GuidelinesThe Mobile Marketing Association (MMA) issued a series of guidelines and best practices for those engaging in mobile programs. MMA guidelines do not have the force of law, but they are widely followed and many agreements reference and require compliance with the MMA Guidelines. The guidelines are revised often. The MMA Consumer Best Practices generally addresses how and when to obtain consent, how individuals can terminate a program, and making disclosures during registration and in advertisements for mobile programs. For example, the guidelines state:
The MMA Code of Conduct addresses privacy (discussed infra). Advertising, promotions, and consumer protection lawsPromotional text messages are also subject to laws regulating advertising and promotions as well as consumer protection laws. For example, a promotion that allows individuals to enter a sweepstakes by sending a text message must also comply with state and federal laws regulating sweepstakes. These laws typically require that a free method of entry be provided. Since many individuals are charged for sending text messages, a free method of entry would be necessary to avoid classification as an illegal lottery. The content of advertisements or promotions sent to a mobile device should comply with existing state and federal advertising laws. These laws require, among other things, that material terms of an offer be disclosed clearly and conspicuously and the advertiser needs to have reasonable substantiation for claims made in any advertisement. Mobile AppsMobile apps are another popular channel for reaching sports fans. Mobile apps, or applications, are software programs that run on mobile devices. Some come pre-installed on mobile devices while others can be purchased or downloaded for free. Some require internet connectivity because they access programs or information on the web. Popular app categories are games, music, news and information, social networking, product comparison and purchase, and location-based services or promotions. Companies using mobile apps to reach consumers can create their own, sponsor a mobile app created by another party, and pay to advertise in a mobile app (such as a game). Whatever the format of the app, most companies lack the in-house programming resources to develop their own app so they hire (or use an advertising agency to hire) an app developer. The app developer should be familiar with the terms and conditions of the various mobile platforms (such as Apple, Android, and Blackberry). App developer agreements should address:
Mobile apps also typically require consumers to license the app and agree to certain terms and conditions. The terms and conditions will vary but typically include at a minimum:
One area of litigation involving mobile apps is the failure of some app providers to clearly disclose fees associated with the mobile app. Advertising for mobile apps is subject to state and federal advertising laws. The FTC announced a settlement with two mobile app developers who allegedly violated Section 5 of the FTC Act. Advertisements for the apps claimed that light emitted from the apps treated acne when individuals held the mobile device close to the skin to be treated for a few minutes each day. The FTC claimed that the mobile app developers did not have adequate substantiation for these claims. The hottest regulatory topic relating to mobile apps is privacy. Mobile PrivacyMobile privacy was in the headlines almost weekly throughout 2011. In late 2010, the Wall Street Journal published an article called “Your Apps Are Watching You.” The Wall Street Journal conducted research on mobile apps for several different platforms and claimed that dozens of mobile apps collect information without users’ knowledge or consent, and in violation of mobile platform terms and conditions. Class action law suits against Apple and Google (creator of the Android mobile operating system) were filed within days, which were soon followed by Congressional hearings and several bills introduced at the state and federal level addressing mobile privacy. In October 2011, the MMA released new mobile app privacy guidelines for comment. The proposed guidelines are in the form of an annotated privacy policy that mobile app developers can tailor to their specific practices. The guidelines, if adopted, will likely become industry best practices for mobile app privacy policies. The guidelines address:
The Wireless Association (CTIA) has issued privacy guidelines specifically for location-based services (LBS). These guidelines address:
Companies that launch geo-location promotions or create a special in-venue mobile website may need to revise their existing privacy policy to address collection of geo-location information and/or create a privacy policy just for the mobile site. The FTC continues to be very active in monitoring privacy practices and has announced settlements with several companies that failed to comply with their own privacy policies, failed to provide adequate security for consumer information, and failed to honor opt-out requests. Mobile apps designed for, or knowingly used by, kids should comply with the federal Children’s Online Privacy Protection Act (COPPA) and the FTC’s COPPA Rule. COPPA applies to the online collection of personal information from children under 13 and requires, among other things, that web site operators obtain parental consent before collecting such information. Although there is some ambiguity about whether COPPA applies to mobile apps (since some mobile apps are not actually “online”), the FTC announced a settlement with a mobile app developer, claiming it violated COPPA by collecting and disclosing the personal information of tens of thousands of children under 13 without first obtaining verifiable consent from their parents. In addition, the FTC has issued proposed changes to its COPPA Rule that would make it clear that COPPA applies to mobile apps. If the proposed changes are adopted, COPPA would apply to the collection of geo-location data and the use of cookies for behavioral advertising on mobile devices used by children. Many mobile apps reference or are integrated with a social media platform, such as Facebook or Twitter. The Apple App store has apps that let you read all Tweets from a particular sport, such as hockey, football, basketball and cycling. Social media platforms have their own terms of use, privacy policies, and promotions and advertising guidelines. Tying into a social media platform may result in the dissemination of information that some consumers think should be private. A class action lawsuit was filed against music sharing site Pandora alleging privacy violations when it partnered with Facebook.The plaintiffs claimed the disclosure of members’ music listening logs violated a state law restricting the disclosure of rental histories. ConclusionMobile marketing is a dynamic channel for reaching sports fans, but it certainly comes with some legal challenges. Regulators and the plaintiffs’ bar are scrutinizing text message campaigns and mobile apps. Privacy remains a hot topic among regulators, legislators and the media. The legal landscape is still developing so there is some uncertainty about whether new types of mobile marketing will be tomorrow’s class action complaint. Nonetheless, the power of marketing through mobile devices will continue to drive more and more advertisers and teams to engage through mobile applications and communications. Additional ResourcesACC Resources
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Published on January 1, 2012 Have an idea for a quickcounsel or interested in writing one?
Reprinted with permission from the Association of Corporate Counsel 2011 All Rights Reserved
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