Client Surveys

Updated June 2006

Provided by the Association of Corporate Counsel
1025 Connecticut Avenue, Suite 200
Washington, D.C. 20036
Tel 202.293.4103
Fax 202.293.4107
www.acca.com

The following materials are intended to provide in-house counsel with information addressing issues related to Client Surveys. This information should not be construed as legal advice or legal opinion on specific facts, or representative of the views of ACC or any of its lawyers, unless so stated. This is not intended as a definitive statement on the subject but a tool, providing practical information for the reader. We hope that you find this material useful.

Please help us improve this InfoPAK^SM by contributing your relevant information concerning Client Surveys. We hope that you find this material useful. Thank you for contacting the Association of Corporate Counsel.

ACC wishes to acknowledge the following for their contribution to the development of this InfoPAK:

David Munn, Legal Counsel, Fair, Isaac and Company
&
West Group, for its generous contribution of research resources.

This information has been produced by Paul Gerald at the direction of the Association of Corporate Counsel. 1

Table Of Contents

1. Client Surveys: An Introduction¹
   1. What Are Client Surveys?
   2. Are Client Surveys Necessary?
   3. How Are Client Surveys Conducted?
   4. What Benefits Can A Client Survey Provide?
   5. What are the drawbacks?
   6. Frequency of Surveys


2. How to Implement Results


3. Additional Resources


4. Sample Surveys

¹ Paul Gerald, III, is a 2000 graduate of the Howard University School of Law.

Materials may not be reproduced without the express consent of ACC. Copyright © 2004 by the Association of Corporate Counsel