FAQ for Webcast Panel

Questions

Preparing the Panel/Materials

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Logging In

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Webcast 101

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ACC Info

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Preparing The Panel/Materials

How do I make a proposal?

Submit the proposal form at least 7 weeks prior to the webcast airdate you are interested in. You must have one speaker committed to the proposed date(s). If you are within the 7-week timeframe, contact us immediately for scheduling consideration.

What are the deadlines?

Please download our deliverables schedule for guidance.

Is there a template for the slides?

Yes. You can download them here.

May I delete the first or last slide?

No.

Is there a size limit for the slides?

The slides should not be larger than 3MB.

What is the recommended number of slides?

On average, we have 30 slides for a 60 minute presentation. Time management becomes a concern if there are more than 50 slides.

Can I include my firm's logo on the slides?

Yes.

In what format should I send my bio?

If you have an online bio, please feel free to submit a URL. Otherwise, a Word document (.doc or .docx) or PDF will be fine.

Can I share a client alert/white paper/relevant document with the audience?

Yes, we encourage that you share any relevant materials. You can send the documents either as a URL or a PDF, and it will then be uploaded to the "links" tab.

Must there be an in-house panelist?

Yes. If you are having trouble finding someone in-house to be on your panel, contact us and we will solicit volunteers from our membership. Committees are an invaluable resource for providing volunteers to either speak or moderate.

Does the in-house panelist have to be an ACC member?

No.

How do we access the mandatory technical training?

Click here to view the recording, which will supplement the access information you will receive by email so that you can try advancing the slides, using the chat tool, etc.

Why do you show everyone how to advance the slides?

If the individual advancing the slides should suddenly lose their connection, anyone else on the panel would be able to take control as a back up.

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Logging In

How can I test my browser to check if my system is compatible?

Click here to test your browser.

What phone device do you recommend I use for dialing in?

A headset is preferred. Speakerphones are discouraged; however, there are some high end brands that reduce the background noise and canyon-like effects that speakerphones tend to transmit.

What is the recommended browser for accessing the webcast?

Firefox works best here at our offices. Any browser should work, but Internet Explorer sometimes causes problems. If you see your name disappear during the webcast or training, then your connectivity is spotty, and you should arrange to have another panelist advance the slides.

Is the login process exactly the same for the live presentation as it is for training?

No. A new URL will be emailed to you, which you can click on and the password provided by ACC.

When will I receive the login information for the live presentation?

We will email you the access information after we have received the final slide deck. We will return the slide deck to you with the verification codes on the same email.

What time should I log in and dial into the webcast?

It is required that everyone join 30 minutes prior to the start time.

Why do we need to log in 30 minutes prior?

We do several housekeeping tasks prior to the webcast:

  • Check everyone's connections to ensure there will be no problems.
  • Remind everyone of how the webcast begins and ends.
  • Remind everyone of what to do if unexpected problems occur.
  • Answer any other last minute questions and clarify everyone's roles to prevent confusion.

Should I mute my computer speakers before dialing in?

Yes. The audio will be streaming from the phone line to the computers of all participants. If you do not mute your computer speakers there will be an echo preventing the webcast from taking place.

Can the audience hear us discussing the webcast that's about to begin?

No. The technical moderator will create a subconference room for the panel to utilize prior to the webcast. Once all the panelists are on the conference line, the technical moderator from ACC will provide instructions.

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Webcast 101

How long is the presentation?

Unless told otherwise, all webcasts are 60 minutes in length (55 minutes for presenting and at least 5 minutes for Q&A).

Who can attend the webcast?

All of our webcasts are open to the public. If someone registers for CLE or CPD credit, then there is a charge of $40 for members and $80 for nonmembers. Otherwise, it is free.

Is this presentation being recorded?

Yes. All webcasts are recorded and archived on ACC.com are kept for at least one year.

Do I need to hide sensitive emails/documents from my desktop?

No. We do not use screen-sharing capabilities during our webcast, so you will not have to worry about sensitive documents appearing to the audience.

What is a moderator's role in a webcast?

Moderating a webcast can be as little as doing introductions and concluding the webcast. Additional ways a moderator can help is by announcing the presence of the two verification codes, advance the slides, field the Q&A, track timing, and act as a dual speaker. It is ultimately up to the panel to discuss and define the moderator's ultimate duties for their webcast to ensure everyone is comfortable with presenting.

How should we handle the two verification codes?

It is helpful to include a note about the verification codes during the introduction as a housekeeping item. When you advance to the slide with the code, please first announce the presence of the code instead of reading the code aloud. Allow the audience 45 seconds to write down the code before proceeding with the presentation.

Are there guidelines for the moderator's introduction/conclusion and code announcement?

Yes. You can download it here.

Can attendees ask their questions orally?

No. Attendees can only submit their questions using the chat tool, on the lower left hand side of the screen. The helps improve both the quality of the presentation and the audio recording.

Who can see the questions from the audience?

Everyone on the panel and the audience member who submitted the question can see the question. Audience members cannot see questions submitted by each other. For this reason, it is important that someone reads the question aloud to the audience before responding.

What do you recommend for handling questions?

There are two Q&A methods that are generally successful, so whatever makes your group most comfortable is best. The first option is to accept questions throughout the webcast. It results in a more conversational presentation and can be more engaging for the audience. However, time management problems can arise using this method. The second method involves saving all the questions for the end of the presentation. Regardless of the method your group chooses, a final 5 minutes of Q&A is required for CLE eligibility purposes.

Do we answer technical/CLE/CPD questions?

No. The technical moderator will be respond to those questions, leaving you only with the content questions to handle.

Should we arrange for plant questions?

Yes. We cannot predict whether you will receive many questions or very few - it varies greatly depending the size of the audience and specificity of the topic.

What happens if we don't get to all the questions?

We provide a report after the webcast takes place that will include a list of any questions. We recommend that your group writes a "Webcast FAQ" that we can then attach to the recording.

Can we poll the audience?

Yes. Poll questions are a fun and easy way to make your presentation more interactive, and obtains information allowing you to tailor your talk. Having a general understanding of the demographic of your audience is always helpful as well.

What do you recommend for advancing the slides?

Nominate one person from your group to advance the slides (the moderator is a generally a great choice for this task). This will prevent any pauses in the presentation when passing leadership control. It will also require all presenters to say something like "next slide," which is ideal since some audience members may be following along with a hard copy of the slides.

Can I jump from one slide to another?

Yes. The leader can use the thumbnails tool to jump from one slide to another.

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ACC info

Who can I contact for more questions?

Where can I direct my colleagues for questions regarding registration or CLE/CPD to my webcast?

      Please ask them to email webcast@acc.com.

Am I in safe hands?

Yes! Even the most technologically-adverse speakers feel at home after going through our process. You'll be a webcast pro in no time!

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