ACC has exactly what you need to manage any stage of a crisis.

Browse Resources by Topic
Crisis Management Protocol
  1. Prepare message and materials in advance.
    Anticipate potential issues and train all team members.
  2. Gather all the facts.
    Assess pertinent information by asking who, what, where, how and when.
  3. Convene with the crisis management team.
    Assess the situation.
  4. Activate monitoring protocol.
    Monitor and evaluate alerts, news, and online reports in real time.
  5. Determine course of action.
    Outline next steps.
  6. Determine positioning and refine existing messages.
    Messages should be simple, factual and demonstrate action.
  7. Prep spokesperson.
    Know what to say and how to say it.
  8. Brief board chair and board of directors.
    Discuss course of action.
  9. Deliver messages.
    Update staff, chapters, members and other key stakeholders, as appropriate.
  10. Review and monitor coverage.
    Track traditional, blog and social media coverage for accuracy and effectiveness. Rebut incorrect accounts and ensure facts are known.

 Crisis Management Articles on Newsstand 

Browse by Resource Type
Online Education

Effectively Managing US ADA Leave and Accommodation Requirements
ACC Sports & Entertainment
Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

Advanced Third-party Risk Issues: Now that You've Created a Vendor Management Program, How Do You Keep Vendor Oversight Effective and Ongoing?

Data Breach Response ? Practical Management of a Diverse and Growing Legal Risk
ACC Small Law Department
Meritas

Health Care Cybersecurity Hot Topics: Ransomware, Cloud Storage, the Health Care Industry Cybersecurity Task Force Report, and Enforcement
ACC Health Law Committee
Foley & Lardner LLP

Cry, Cry Again: Practical and Legal Considerations in Preparing for a Ransomware Attack Post-Petya
Morrison & Foerster LLP

Sponsored by

This site uses cookies to store information on your computer. Some are essential to make our site work properly; others help us improve the user experience.
By using the site, you consent to the placement of these cookies. Read our privacy policy to learn more. Hide this message