Advocacy
Performance Management
Showing 1–20 of 43
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ABC Value Assessments, Billing Practices and Convergence- Value Practices at Zurich North America
Oct 2009 Toolkit Resource Download pdf
This ACC Value Practice piece highlights the Zurich North America law department’s practices relating to performance/value assessments for outside counsel, billing and convergence
How to Formally Evaluate Outside Counsel’s Performance to Improve Service
Oct 2009 Toolkit Resource Download pdf
Check this "How To" for a guide to why evaluation of outside counsel makes sense, and how to approach these evaluations for best results.
Value Practice: Outside Counsel Review Committee Adds Value for Southern California Edison’s Law Department
Jun 2009 Toolkit Resource Download pdf
Southern California Edison Company Law department uses a review committee to conduct annual performance reviews of law firms and create report cards, and to make recommendations on conflict waivers.
Value Practice: Liberty Mutual Law Department’s Enhanced Approach to Metrics: Business Focused Effort Includes Quantitative Assessments and Quality Audits
Jun 2009 Toolkit Resource Download pdf
Liberty Mutual's Enterprise Legal Services (ELS) assesses and communicates outside counsel performance in audits combining quantitative and qualitative metrics.
Value Practice: Assessing Legal Performance at Allstate - 'Closing the Loop' on Performance of Premier Law Firms and In-house Lawyers
Apr 2009 Toolkit Resource Download pdf
Allstate's two-way performance assessment process for in-house lawyers and outside law firms is described, with links to performance surveys used by both groups.
Allstate's Premier Law Firm Program Survey
Apr 2009 Toolkit Resource
Sample Survey, for performance assessment of outside law firms
Allstate's Premier Law Firm Attorney Survey
Apr 2009 Toolkit Resource
Sample Survey, for assessment of Allstate attorneys by outside counsel
Value Practice: Collaborating without Gatekeeping: Focus on Client Service
Nov 2008 Toolkit Resource Download pdf
This value practice examines key attributes of Ballard Spahr’s preferred provider approach to client service.
Value Practice: Professional Development, Efficiency Task Force and Business Strategies Initiatives at McKenna Long and Aldridge
Nov 2008 Toolkit Resource Download pdf
This profile focuses on McKenna Long’s value-building efforts in three areas: Competency-based Professional Development Program; efficiency Task Force and; Business Strategies Services.
Value Practice: Use of Tailored Six Sigma Methodologies at Seyfarth Shaw
Nov 2008 Toolkit Resource Download pdf
This ACC Value Practice piece focuses on Seyfarth’s efforts to apply a tailored version of Six Sigma practices to reengineer legal projects so they deliver better results while utilizing resources ...
How to Assess Legal Risk Management Practices
Oct 2008 Toolkit Resource Download pdf
A sample survey to assess strategic areas of legal risk.
Law Firm Litigation Performance Evaluation
Oct 2008 Toolkit Resource
Sample Form
ACES Non-Litigation Spreadsheet with bonus calculator
Oct 2008 Toolkit Resource
Evaluation matrix integrated with matter management system
ACES Litigation Spreadsheet
Oct 2008 Toolkit Resource
Evaluation matrix integrated with matter management system.
How to Structure a Plan for E-Discovery
Oct 2008 Toolkit Resource Download pdf
A model structure for a company’s “E-Discovery Playbook” to help ensure the proper considerations are made prior to the start of major discovery projects.
Promoting Litigation Cost Control Measures
Oct 2008 Toolkit Resource Download pdf
This guide gives methods of tracking cost controls, techniques in-house can use to communicate cost control policies and standards to litigation managers, and suggestions for overcoming resistance ...
Preventive Law Process Review Map
Sep 2008 Toolkit Resource Download pdf
Sample Process Map
Value Practice: FMC After Action
Sep 2008 Toolkit Resource Download pdf
This ACC Value Practice piece focuses on FMC Technologies’ rigorous After Action Process.
Wal-Mart Outside Counsel Guidelines
Sep 2008 Toolkit Resource Download pdf
Comprehensive guidelines used to manage outside counsel.
How to Use E-Billing Data to Monitor Use of Litigation Best Practices
Sep 2008 Toolkit Resource Download pdf
Lists recommendations for use of e-bill codes to monitor a law firm’s litigation practices.