Advocacy
Budgeting & Staffing
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ABC Value Assessments, Billing Practices and Convergence- Value Practices at Zurich North America
Oct 2009 Toolkit Resource Download pdf
This ACC Value Practice piece highlights the Zurich North America law department’s practices relating to performance/value assessments for outside counsel, billing and convergence
Value Practice: Using a Disciplined Internal ‘Hoshin’ Planning Process to Enhance Alignment with Business Clients- Law Department Practices at Toyota Motor Sales, USA, Inc.
Sep 2009 Toolkit Resource Download pdf
Toyota Motor Sales, USA uses "hoshin" practice to align its legal department with the internal business clients. This Value Practice illustrates how hoshin enhances internal communications ...
CIGNA Litigation and Law Group’s performance objectives
Jul 2009 Toolkit Resource
Sample, CIGNA Litigation and Law Group's performance objectives - includes "Nail the Basics'
Value Practice: Assessing Legal Performance at Allstate - 'Closing the Loop' on Performance of Premier Law Firms and In-house Lawyers
Apr 2009 Toolkit Resource Download pdf
Allstate's two-way performance assessment process for in-house lawyers and outside law firms is described, with links to performance surveys used by both groups.
Allstate's Premier Law Firm Program Survey
Apr 2009 Toolkit Resource
Sample Survey, for performance assessment of outside law firms
Allstate's Premier Law Firm Attorney Survey
Apr 2009 Toolkit Resource
Sample Survey, for assessment of Allstate attorneys by outside counsel
How to Assess Legal Risk Management Practices
Oct 2008 Toolkit Resource Download pdf
A sample survey to assess strategic areas of legal risk.
Law Firm Litigation Performance Evaluation
Oct 2008 Toolkit Resource
Sample Form
ACES Non-Litigation Spreadsheet with bonus calculator
Oct 2008 Toolkit Resource
Evaluation matrix integrated with matter management system
ACES Litigation Spreadsheet
Oct 2008 Toolkit Resource
Evaluation matrix integrated with matter management system.
Value Practice: FMC After Action
Sep 2008 Toolkit Resource Download pdf
This ACC Value Practice piece focuses on FMC Technologies’ rigorous After Action Process.
How to Use E-Billing Data to Monitor Use of Litigation Best Practices
Sep 2008 Toolkit Resource Download pdf
Lists recommendations for use of e-bill codes to monitor a law firm’s litigation practices.
How to Identify the Most Successful Lawyers for Tough Negotiations
Sep 2008 Toolkit Resource Download pdf
Find the most successful negotiators for the lowest overall case cost, using a matter management system.
How to Highlight the Legal Team’s Role in Supporting Company Growth Products and Businesses
Sep 2008 Toolkit Resource Download pdf
Suggestions and examples on how classification of legal department matters can benefit a company, making resource allocation more fruitful.
Value Practice: DuPont Paralegal Staffing
Sep 2008 Toolkit Resource Download pdf
DuPont utilization of paralegals thru outside counsel guidelines, internal organizational structure, and measurements on utilization has brought value.
Covenant with Counsel
Sep 2008 Toolkit Resource Download pdf
FMC sample form
How to Assess Legal Team Integration With Business Units
Sep 2008 Toolkit Resource Download pdf
A sample survey to assess how well inside and outside counsel are integrated with business units and their operations.
Sample - Legal Team Core Competency Measures
Sep 2008 Toolkit Resource Download pdf
This table helps a legal team measure skills in three areas: internal law staff 360-degree evaluation, law firm evaluation (by in-house lawyers), and law department evaluation (by business clients).
Law Department Client Satisfaction Survey
Sep 2008 Toolkit Resource Download pdf
This form survey gathers information to assess business unit satisfaction with the law department.
How to Report Litigation Costs With Greater Impact
Sep 2008 Toolkit Resource Download pdf
Improve the presentation of litigation costs to clients using by, among other things, differentiating offensive and defensive litigation.