ACC Docket Home

Frequently Asked Questions

 

Why can’t I log in?

If you’re a current member and you need your login information, please contact the membership department. If you’ve logged in to the ACC site and you are still unable to access the ACC Digital Docket, see the troubleshooting guide below.

Are the ACC Digital Docket and the ACC Docket the same?

Yes. The ACC Digital Docket is the entire print version of the magazine made available online. Along with articles, the ACC Digital Docket allows immediate access to links and email addresses, which are active online.

Will I still receive my printed ACC Docket in the mail?

Yes. It will be mailed to you each month. The Digital Docket is an addition to, not a replacement for, the print publication.

Can I download the ACC Digital Docket to my computer?

Yes. Once you have entered your ACC user name and password, you can download the issue to your computer. You will then be able to flip through the digital pages of the magazine even if you are not connected to the Internet.

How long can I access the current issue of the ACC Digital Docket?

You can always access any issue of the ACC Digital Docket, even when a new issue is published. Simply save a copy of the issue to your computer’s desktop.

digital docket Troubleshooting Guide

Working with Firewalls and Referrer Blockers

If you are unable to access the articles in the magazine, there are many possible reasons. Some tools, such as Norton, can create problems. The following instructions should help solve most known issues.

 

Internet Explorer 6/Internet Explorer 7

This can be done from the computer's Control Panel > Internet Options, or from within the browser Tools > Internet Options.

  1. Click Security
  2. Click Trusted Sites then Sites
  3. Add "www.acc.com" in the box provided and click Add
  4. Uncheck the box that requires HTTPS verification
  5. Click the Privacy tab (Medium is an acceptable setting on the slider, but click Sites and again enter "www.acc.com")
  6. Now click Allow
  7. Click Apply

This has only altered settings for the ACC Web site and does not otherwise affect your browsing.

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Firefox 1.0+

RefControl

Use the RefControl extension for Firefox: https://addons.mozilla.org/firefox/953/

Manual

Please note that manual configuration may be considered a privacy risk as all sites will receive referring URLs. See http://kb.mozillazine.org/Network.http.sendRefererHeader for more information.

  1. Type about:config in the URL address bar
  2. A large collection of alphabetically listed information will appear in the browser window
  3. Search for network.http.sendRefererHeader
  4. By default, this should be set at 2
  5. If it is set to 0 which disables sending referrers right-click it, select Modify and enter 2 as the value
  6. If that doesn't work, try a value of 1

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Opera

Sending referrers is enabled by default.
If you have disabled it, go to Tools > Preferences > Privacy and re-enable it.

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Norton Internet Security

Go to Privacy Control > Advanced > Add Site.
Add the URL "www.acc.com" and make sure everything is permitted.

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Norton Personal

If you want to allow referring URL information to pass to a particular web page, you must create a rule for it.
Open Norton Internet Security or Norton Personal Firewall and choose one of the following:

In Norton Internet Security/Norton Personal Firewall 2003

  1. Click Options > Internet Security or Personal Firewall (this step is not always needed) and click the Web Content tab

In Norton Internet Security/Norton Personal Firewall 2004

  1. Double-click Privacy Control
  2. Click Advanced
  3. Click Add Site (a new site/domain box appears)
  4. Enter the name of the site that you want to receive the referrer information (www.acc.com) and click OK. The site name appears in the left frame of the Options window
  5. Click the name of the new site
  6. Click the Global Settings tab
  7. In the "Information about visited sites" section, clear "Use default settings"
  8. Click Permit
  9. Click OK to close the Options window

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Netbarrier

Go to Privacy > Surf > Information Hiding, and uncheck the "Last Web site visited" box.

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Sygate Firewall

The free version of this firewall does not block sending referrers. For the Pro version:

  1. Click Tools > Options > Security
  2. Ensure that "enable stealth mode browsing" is unchecked

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Kerio Firewall 4

Turn ON the HTTP referrer under the privacy tab of web filtering.

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Zone Alarm Pro

  1. Under Privacy Button on Left, Click on Site List Tab
  2. Right click on "Private Header" column where the digital edition URL (www.acc.com) is located. Or click "Add" to add the URL "www.acc.com"
  3. From the menu, choose Options
  4. On the first tab named "Cookies", remove checkmark on "Third party cookies - remove private header information"
  5. Click OKAY

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McAfee

  1. Right-click the red M icon
  2. Click Privacy Service
  3. Click Options
  4. The McAfee Privacy Service window appears. Click Cookies
  5. Enter each website address from which you would like to allow cookies
  6. Click Add
  7. Once completed, close the window

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