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The ACC Value Index – We’re Not Worthy!
Posted: Oct 28, 2009
The Association of Corporate Counsel held its annual meeting recently in chilly Boston, and the next phase of the ACC Value Challenge was released: make way for the ACC Value Index, a “client satisfaction measurement tool that helps ACC members share meaningful information about the value they get from their outside counsel.” I applaud the continuing effort to not just admonish law firms for not fully meeting client needs, but for providing practical tools and techniques to guide law firms in their efforts to deliver more value.