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New ACC Value Index Helps Clients Rate and Share Law Firm Performance Info
ABA Journal
Oct 15, 2009
First came the ACC Value Challenge. Now the Association of Corporate Counsel is about to introduce a tool to help in-house legal departments better implement it. Corporate counsel will not only have a uniform way to measure the performance of their outside law firms but will be able to share that information with their counterparts at other companies.
The new ACC Value Challenge "is a client satisfaction measurement tool that helps ACC members share meaningful information about the value they get from their outside counsel," the ACC explains, and "reconnect ... the cost of legal services to the value provided." Membership in the corporate counsel association is required to participate in the evaluation program.